FAQ

Find here frequently asked questions or feel free to contact us.

What is Rützu's mission?

Our mission is to offer unique and enriching retreat experiences focused on well-being, personal development, sports, and escape. We are committed to making each of our retreats memorable and transformative by leaving a positive impact on the lives of every participant.

Where do our retreats take place?
Our retreats exclusively take place on the island of Majorca, an exceptional destination in the heart of the Mediterranean. By focusing solely on this island that we know and live in, we ensure an exclusive, authentic, and immersive experience.
In what language are our retreats organized?
Our retreats are organized either 100% in French, 100% in English, or in both languages. The language of the retreat is always clearly stated.
Can I still join if I don't speak the retreat language perfectly?
It is recommended that participants have at least an intermediate level in the retreat language to fully enjoy the experience. Communication is essential to make the most of the activities, workshops, and social interactions during the retreat.
I've never done Yoga or Pilates before, can I still join?
Yes, unless stated otherwise, beginners are welcome on our retreats, even though we always advise trying at least one class before registering.
Is it possible to extend or arrive earlier for the retreat?
Unfortunately, no. Our retreat locations are only accessible on the scheduled retreat dates.
What time do the retreats start and end?
Our retreats start at 4:00 PM on the first day and end at 11:00 AM on the last day.
Is it possible to arrive at the retreat location before 4:00 PM or depart after 11:00 AM on the first and last days?
Due to internal organization considerations, we are unable to accommodate participants outside of these hours.
Is it possible to book a retreat outside of the retreat dates?
We offer custom retreats (only for groups of 10 people or more). Please contact us for more information about this option.

BOOKING

How do I book?
Reservations for our retreats are made online. Simply click on the room and retreat of your choice and follow the procedure.
What is included in the price of the retreat?
Accommodation with full board, tourist taxes, all activities offered during the retreat, and necessary equipment for the activities.
What is not included in the price of the retreat?
Round-trip flights, transportation to the retreat location, personal insurance, and any expenses outside the retreat location (personal expenses).
What payment methods are accepted?

Mastercard, Visa, American Express,Bancontact, KBC/CBC Pay Button, Belfius Pay Button, Alma

Is it possible to pay for the retreat in installments?
Yes. You can pay for your retreat in 3 installments if you are eligible under our partner ALMA’s conditions. To do so, simply select this option when choosing the payment method. Fees equivalent to 3.8% of the retreat amount will apply.
What are the eligibility criteria for ALMA?
  • The amount of your purchase must fall within a price range acceptable to the organization.
  • You must be of legal age.
  • Your personal information must be complete: first name, last name, email address, and mobile phone number.
  • You must have a valid registered credit card.
  • Your credit card must come from a country accepted by your store and by Alma. To learn more, please contact them.
  • Your credit card must not be a prepaid card.

I meet all these Alma eligibility conditions, yet my payment is declined:
It is possible that you meet all these conditions favorably and that Alma nevertheless rejects your request for installment payment, without being able to communicate the reasons. Indeed, Alma reserves the right to keep certain of their acceptance criteria confidential, as legal provisions allow.

I have booked my retreat but would like to cancel:

According to our general terms and conditions of sale, you can cancel your reservation at any time before the start of the retreat. In this case, cancellation fees will be charged as follows:

If the retreat is canceled more than 90 days before the start of the retreat: 30% of the total price of the retreat and administrative fees of €25;
If the retreat is canceled between 90 and 60 days before the start of the retreat: 50% of the total price of the retreat and administrative fees of €25;
If the retreat is canceled between 60 and 30 days before the start of the retreat: 75% of the total price of the retreat and administrative fees of €25; 

If the retreat is canceled less than 30 days before the start of the retreat or in case of non-presentation of the participant at the retreat: 100% of the total price of the retreat and administrative fees of €25.

To avoid unpleasant surprises, we recommend taking out personal and private insurance (see insurance).

I want to modify my booking
Please contact us via the email address reservation@rutzu.com, mentioning your name, the title of the retreat, and the dates. Depending on the possibilities and the timing of the request, we will do our best to accommodate your request, without promising feasibility.
Is it possible to reserve a spot for a particular retreat?
Unfortunately, it is not possible to put an option. However, we can provide you with information about the available number of places for the retreat of your choice.
I have already paid for my retreat, but Rützu cancels it due to insufficient participants. Will I be refunded?
In case of cancellation of one of our retreats, we will fully refund the amounts already collected.

INSURANCE

We strongly recommend taking out insurance to protect yourself and ensure your reimbursement in case of cancellation on your part. We invite you to look at the insurance options offered by your credit card or any other insurance provider.

ACCESSIBILITY

How do I reach the island?
The island is easily accessible by plane from major European cities. There are also direct connections from the United States. The airport code is PMI (Palma de Mallorca). It is the third-largest Spanish airport.

You can also choose the maritime route by taking a ferry from Barcelona, Valencia, or Toulon.

Who books flights and ferries?
It is your responsibility to book your transportation to the retreat location.
When should I book my flight or ferry?
We recommend waiting for the confirmation of the retreat before booking your transportation. This will be confirmed via email.
Where are the retreat locations located?
The Grand and Small Monastery are located on the northwest coast of the island in the Sierra de Tramuntana between the villages of Deia and Valldemossa.

The Osa Major residence is located in the center of the island, not far from the village of Sant Joan.

The exact addresses will be provided shortly before the retreat date.

How do I reach the retreat locations?
The retreat locations are easily accessible by taxi, bus, or by renting a car. We can connect you with other participants in the same retreat so you can consider carpooling and/or ride-sharing solutions.
Is it recommended to rent a car?
We recommend renting a car if you want to explore the surroundings during your free time.
Are the villages of Deia, Valldemossa, and Puerto de Soller within walking distance?
Only Deia (in the case of a retreat organized at the Grand and Small Monastery) is within walking distance, but it requires a 45-minute hike each way. If you haven’t booked a car, these three villages are accessible by taxi or bus.
Beach access
The Small and Grand Monastery are close to Cala Sa Foradada and Cala Deia. However, these two coves are only accessible with a 45-minute walk or a 10-minute drive. The sandy beach of Puerto de Soller is a 35-minute drive away.

Osa Major is a 30-minute drive from the most beautiful beaches on the island.

WHO ARE THE PARTICIPANTS?

Where do the participants come from?
Depending on the retreat language and the nationality of the teacher, we are fortunate to welcome people from all over the world! France, Belgium, Switzerland, Germany, Scandinavia, Finland, Iceland, Lithuania, as well as the United States, Australia, New Zealand, Dubai, Bahrain, South America, South Korea! Participating in one of our retreats is an opportunity to meet beautiful souls from around the world and form friendships on every continent.
What is the average age of the participants?
The average age is often linked to the age of the teacher. We have participants ranging from 25 to 75 years old. Despite the age and nationality differences, groups bond quickly. However, you can contact us for more information about the estimated age of participants.
Do participants sign up as groups or individually?
90% of participants sign up individually for our retreats and travel solo.

MISCELLANEOUS

Do I need to bring my own Yoga mat?
No, we provide all the equipment dedicated to the practice of Yoga and Pilates.
What should I pack?
Comfortable sports attire, a pair of sneakers or hiking boots for hiking retreats, swimsuit, sunscreen, mosquito repellent, and a water bottle.

Depending on the season, we recommend bringing a sweater for cooler evenings and rain gear for winter retreats.

Should I bring towels, soap, and a hair dryer?
We provide shower towels, pool towels, soap, and shampoo. However, our bathrooms are NOT equipped with individual hair dryers.
What is the typical day of a Yoga or Pilates retreat?
8:00 AM: Light breakfast

9:00 AM: Yoga or Pilates class (1.5 hours)

11:30 AM: Brunch

12:30 PM – 4:30 PM: Free time, massages, and visits

4:30 PM: Snack

5:00 PM: Yoga or Pilates class (1.5 hours)

7:30 PM: Dinner

8:30 PM: Workshops or holistic workshops or free time

What is the typical day of a Personal Development and/or Hiking retreat?
The schedules can vary depending on the length of hikes and/or the duration of workshops and sessions. Please refer to the selected retreat page for more information.