FAQ

Find here frequently asked questions or feel free to contact us.

What is Rützu's mission?

Our mission is to offer unique and enriching experiences focused on well-being and personal development. These experiences come to life through retreats marketed under the “Rützu” brand, designed to provide memorable and transformative moments, as well as through our dedicated Venue that we make available to professionals for hosting their own events.

Where do Rützu retreats take place?

Our retreat venue is located in the heart of the Serra de Tramuntana in Mallorca, an exceptional and unspoiled destination in the heart of the Mediterranean. While the majority of Rützu retreats are hosted here, we also offer exclusive getaways in carefully selected locations, chosen for their natural beauty, unique atmosphere, and exceptional quality of services. Wherever you go, we ensure unforgettable experiences tailored to inspire and delight.

In what language are Rützu retreats held?

Our retreats are primarily held in English. However, we also offer fully French-speaking retreats. The language of the retreat is always clearly stated.

Can I still join if I don't speak the retreat language perfectly?
It is recommended that participants have at least an intermediate level in the retreat language to fully enjoy the experience. Communication is essential to make the most of the activities, workshops, and social interactions during the retreat.
I've never done Yoga or Pilates before, can I still join?
Yes, unless stated otherwise, beginners are welcome on our retreats, even though we always advise trying at least one class before registering.
Is it possible to extend or arrive earlier for the retreat?
Unfortunately, no. Our retreat locations are only accessible on the scheduled retreat dates.
What time do the retreats start and end?
Our retreats start at 4:00 PM on the first day and end at 11:00 AM on the last day.
Is it possible to arrive at the retreat location before 4:00 PM or depart after 11:00 AM on the first and last days?
Due to internal organization considerations, we are unable to accommodate participants outside of these hours.
Is it possible to book a retreat outside of the retreat dates?

Rützu retreats are held on fixed dates. We offer tailor-made retreats (available only for groups of 10 or more). Please contact us for more information about this option

I am a retreat leader and would like to book the venue to host my retreat. Is that possible?

Yes! We offer the venue for rent. For any information or availability, please email us at info@rutzu.com.

BOOKING

Commercialization of Rützu Retreats

The retreats identified under the “Rützu” brand are sold and organized by third-party partners with whom we have established specific agreements. These partners have been carefully selected to ensure the quality of the offering and to provide you with an unforgettable experience.

How do I book?
Reservations for our retreats are made online. Simply click on the room and retreat of your choice and follow the procedure.
What is included in the price of the retreat?
Accommodation with full board, tourist taxes, all activities offered during the retreat, and necessary equipment for the activities.
What is not included in the price of the retreat?
Round-trip flights, transportation to the retreat location, personal insurance, and any expenses outside the retreat location (personal expenses).
What payment methods are accepted?

Mastercard, Visa, American Express,Bancontact, KBC/CBC Pay Button, Belfius Pay Button, Alma

Is it possible to pay for the retreat in installments?
Yes. You can pay for your retreat in 3 installments if you are eligible under our partner ALMA’s conditions. To do so, simply select this option when choosing the payment method. Fees equivalent to 3.8% of the retreat amount will apply.
What are the eligibility criteria for ALMA?
  • The amount of your purchase must fall within a price range acceptable to the organization.
  • You must be of legal age.
  • Your personal information must be complete: first name, last name, email address, and mobile phone number.
  • You must have a valid registered credit card.
  • Your credit card must come from a country accepted by your store and by Alma. To learn more, please contact them.
  • Your credit card must not be a prepaid card.

I meet all these Alma eligibility conditions, yet my payment is declined:
It is possible that you meet all these conditions favorably and that Alma nevertheless rejects your request for installment payment, without being able to communicate the reasons. Indeed, Alma reserves the right to keep certain of their acceptance criteria confidential, as legal provisions allow.

I have booked my retreat but would like to cancel:

You can cancel your reservation at any time before the start of your retreat. However, cancellation fees may apply in accordance with the general terms and conditions of sale specific to each partner. For more details, please refer to the T&Cs attached to your booking confirmation.

To enjoy peace of mind and avoid any unexpected issues, consider subscribing to personal and private insurance.

I have already paid for my retreat, but the retreat is canceled due to insufficient participants. Will I be refunded?

In case of cancellation of one of our retreats, we will fully refund the amounts already collected.

INSURANCE

To ensure a smooth and worry-free experience, we strongly recommend that you take out comprehensive travel insurance (cancellation and medical coverage) to protect yourself effectively in case of unforeseen circumstances.

ACCESSIBILITY

How do I reach the island?
The island is easily accessible by plane from major European cities. There are also direct connections from the United States. The airport code is PMI (Palma de Mallorca). It is the third-largest Spanish airport.

You can also choose the maritime route by taking a ferry from Barcelona, Valencia, or Toulon.

Who books flights and ferries?
It is your responsibility to book your transportation to the retreat location.
When should I book my flight or ferry?
We recommend waiting for the confirmation of the retreat before booking your transportation. This will be confirmed via email.
Where is the Venue located?

The Venue is located on the northwest coast of the island in the Sierra de Tramuntana between the villages of Deia and Valldemossa.

The exact address will be provided shortly before the retreat date.

How do I reach the Venue?

The Venue is easily accessible by taxi, bus, or by renting a car. We can connect you with other participants in the same retreat so you can consider carpooling and/or ride-sharing solutions.

Is it recommended to rent a car?
We recommend renting a car if you want to explore the surroundings during your free time.
Are the villages of Deia, Valldemossa, and Puerto de Soller within walking distance?

Only Deia is within walking distance, but it requires a 45-minute hike each way. If you haven’t booked a car, these three villages are accessible by taxi or bus.

Beach access

The Venue is close to Cala Sa Foradada and Cala Deia. However, these two coves are only accessible with a 45-minute walk or a 10-minute drive. The sandy beach of Puerto de Soller is a 35-minute drive away.

 

WHO ARE THE PARTICIPANTS?

Where do the participants come from?
Depending on the retreat language and the nationality of the teacher, we are fortunate to welcome people from all over the world! France, Belgium, Switzerland, Germany, Scandinavia, Finland, Iceland, Lithuania, as well as the United States, Australia, New Zealand, Dubai, Bahrain, South America, South Korea! Participating in one of our retreats is an opportunity to meet beautiful souls from around the world and form friendships on every continent.
What is the average age of the participants?
The average age is often linked to the age of the teacher. We have participants ranging from 25 to 75 years old. Despite the age and nationality differences, groups bond quickly. However, you can contact us for more information about the estimated age of participants.
Do participants sign up as groups or individually?
90% of participants sign up individually for our retreats and travel solo.

MISCELLANEOUS

Do I need to bring my own Yoga mat?
No, we provide all the equipment dedicated to the practice of Yoga and Pilates.
What should I pack?
Comfortable sports attire, a pair of sneakers or hiking boots for hiking retreats, swimsuit, sunscreen, mosquito repellent, and a water bottle.

Depending on the season, we recommend bringing a sweater for cooler evenings and rain gear for winter retreats.

Should I bring towels, soap, and a hair dryer?
We provide shower towels, pool towels, soap, and shampoo. However, our bathrooms are NOT equipped with individual hair dryers.
What is the typical day of a Yoga or Pilates retreat?
8:00 AM: Light breakfast

9:00 AM: Yoga or Pilates class (1.5 hours)

11:30 AM: Brunch

12:30 PM – 4:30 PM: Free time, massages, and visits

4:30 PM: Snack

5:00 PM: Yoga or Pilates class (1.5 hours)

7:30 PM: Dinner

8:30 PM: Workshops or holistic workshops or free time

What is the typical day of a Personal Development and/or Hiking retreat?
The schedules can vary depending on the length of hikes and/or the duration of workshops and sessions. Please refer to the selected retreat page for more information.