PRIVACY POLICY

Date of last modification: January 06, 2026

We take great pride in protecting the personal data we collect through our website (the “Site”) and as part of the activities we organize, as set out on www.rutzu.com (the “Activities”, an “Activity”) with the strictest confidentiality and in accordance with applicable legal requirements.

This privacy policy aims to clearly and transparently explain what personal data we collect, the purposes for which we collect it, how we use it, how long we retain it, and the rights individuals may exercise regarding the processing of their personal data (the “Privacy Policy”).

We encourage you to read this Privacy Policy carefully. If you have any questions, please do not hesitate to contact us at the following address: admin@rutzu.com.

  1. WHO IS THE CONTROLLER RESPONSIBLE FOR THE PROTECTION OF THE PERSONAL DATA?

The processing of personal data collected through the Site and in connection with the Activities is carried out under the responsibility of Rutzu, acting as the controller of the processed personal data (“Rutzu”, “we”, “us”, “our”). Our contact details are as follows:

SRL RÜTZU
22, avenue des scarabees – 1000 Brussels– Belgium
ECB number: 0767.675.222
Email: info@rutzu.com and admin@rutzu.com

  1. WHAT CATEGORIES OF PERSONAL DATA ARE PROCESSED?

The following categories of personal data are processed for the purposes described below:

  • First name;
  • Last name;
  • E-mail address;
  • Address;
  • Date of birth;
  • Civility and/or gender (optional);
  • Telephone number;
  • Photo (optional);
  • Bank account;
  • Food allergies and preferences;
  • Any personal data contained in communications issued with Rutzu, including any information entered into technologies implemented on the Site, such as an AI-powered chatbot;
  • Any other necessary personal data collected in the course of the Activities; and
  • Any other personal data shared voluntarily.
  1. FROM WHICH SOURCES ARE PERSONAL DATA OBTAINED?

In most cases, personal data are obtained directly and voluntarily from individuals visiting and using the Site (including through technologies implemented on the Site, such as an AI-powered chatbot) and/or participating in the Activities.

Certain information is also collected automatically from visitors to the Site (“Technical Information”). Technical Information may include the IP address; the type of browser, device, and operating system used; other identifiers associated with the device used to access the Site; and the pages viewed and features used.

  1. WHY ARE PERSONAL DATA PROCESSED?
  • To provide access to the Site and its associated services;
  • To manage the booking of an Activity via the Site;
  • To organize an Activity that has been booked and purchased on the Site;
  • Upon subscribing and throughout the subscription period to our newsletter;
  • To optimize the Site and its associated services;
  • To communicate with individuals who visit the Site, show interest in, book, and/or participate in an Activity;
  • To handle any other requests, questions, and/or complaints received;
  • To conduct statistics and surveys.
  1. WHAT ARE THE LEGAL BASES THAT ALLOW THE PROCESSING OF PERSONAL DATA?

The processing of personal data is justified by: necessity to perform a contract, consent, legal obligation, protection of vital interests, and legitimate interests.

  1. TO WHOM IS PERSONAL DATA SHARED?

The personal data processed may be shared with third-party service providers, business partners, advisors, and any other third party at the request of the individual or as legally required.

  1. HOW LONG ARE PERSONAL DATA PROCESSED AND RETAINED?

Personal data will not be retained longer than necessary for the purposes for which it was collected, or as required by applicable law.

  1. IS ARTIFICIAL INTELLIGENCE USED TO PROCESS PERSONAL DATA?

An artificial intelligence–powered chatbot (“AI Assistant”) may be used on the Site to provide general, informational responses.

  1. WHAT RIGHTS CAN INDIVIDUALS EXERCISE REGARDING THEIR PROCESSED PERSONAL DATA?
  • Right of access;
  • Right to rectification;
  • Right to erasure;
  • Right to restriction of processing;
  • Right to object;
  • Right to data portability;
  • Right to withdraw consent;
  • Right to lodge a complaint.
  1. IS PERSONAL DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

Processing generally takes place within the EU. Appropriate safeguards are implemented for any transfers outside the EU.

  1. HOW IS THE PROTECTION OF PERSONAL DATA ENSURED?

Administrative, technical, and physical measures are implemented to protect personal data against loss, misuse, or unauthorized access.

  1. CHANGES TO THIS PRIVACY POLICY

Notification of changes will be provided via the Site. Individuals are encouraged to review this page periodically.

  1. DISPUTES

In the event of a dispute, priority will be given to dialogue and openness in seeking an amicable resolution.